Matcha whisking bowl - glass bowl with serving spout

Fulfilment times:

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If you place your order before 2pm on a business day we will do our best to ship it before end of day.

Products within the following collections: matcha tea powder, matcha gift sets, matcha accessories, Japanese experience boxes:

Always FREE for subscription orders!

Fast - Next day: 1-2 business days | £4.99 or £3.99 over £60

Standard - Two days: 2-3 business days | £2.99 or free over £35*

Other Product Collections:

Matcha sample: P&P flat fee £2.99

Merchandise - Fun-ctional stuff: flat shipping rate of £2.49. Fulfilment times are usually 2-4 days, however it may vary and increase significantly during the peak times. We ship with standard delivery 48/72h.

Wholesale: fulfilment times vary from 1 to 12 business days depending on availability; shipping is instead calculated based on weight. Please contact us for more details.

Time and price may vary. Shipping Policy

*please check our banner for temporary offers on minimum order and free shipping

Product warranty

All products offered by The Zen Tea Co. are guaranteed. We promise to replace with a new one or make the corresponding payment if any of your products suffered from a manufacturing defect within 14 days of delivery. In this case, all the costs of returning the product and sending the new or repaired product are paid by The Zen Tea Co.

The consumer must inform us of the lack of conformity of the product within 14 days of delivery through an email to hello@thezentea.co.uk that you want to return a product. In this way, we will organize the return in the most suitable way. In the event that the problem of said product is not under warranty, it will be the consumer who pays the possible additional expenses arising from said return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale/discounted items or gift cards. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: hello@thezentea.co.uk

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