Matcha whisking bowl - glass bowl with serving spout

Fulfilment times and Shipping fees:

Orders are processed within 1 business day (excluding
weekends and holidays) after receiving your order confirmation email. You will
receive another notification when your order has shipped.

If you place your order before 1pm on a business day we will
do our best to ship it before end of day.

IMPORTANT – PLEASE READ

Products within the following collections: Matcha tea
powder, Matcha gift sets, Tools, Hojicha, SALE! Zen Bundles, Japanese
experience boxes:

Always FREE for subscription orders!

Fast Shipping: 1-2 business days | £5.50

Standard Shipping: 2-4 business days | £3.50 or
free over £50*

Other Product Collections:

Merchandise - Fun-ctional stuff: flat shipping
rate of £3.50. Fulfilment times are usually 2-4 days, however it may vary and
increase significantly during the peak times. We ship with standard delivery 2-4
business days. All orders containing at least one product from this collection are
not eligible for free shipping.

Wholesale: fulfilment times vary from 2 to 15
business days depending on availability; shipping is instead calculated based
on weight. Please contact us for more details.

Time and price may vary. Shipping
Policy

*please check our banner for temporary offers on minimum
order and free shipping

Product warranty

All products offered by The Zen Tea Co. are guaranteed. We promise to replace with a new one or make the corresponding payment if any of your products suffered from a manufacturing defect within 14 days of delivery. In this case, all the costs of returning the product and sending the new or repaired product are paid by The Zen Tea Co.

The consumer must inform us of the lack of conformity of the product within 14 days of delivery through an email to hello@thezentea.co.uk that you want to return a product. In this way, we will organize the return in the most suitable way. In the event that the problem of said product is not under warranty, it will be the consumer who pays the possible additional expenses arising from said return.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale/discounted items or gift cards. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: hello@thezentea.co.uk

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Grab it before it's gone!

WE FOUND A 15% OFF DISCOUNT CODE FOR YOUR ORDER TODAY! COOL, UH? Check the tab "Discount code" to your right