Product warranty
All products offered by The Zen Tea Co. are guaranteed. We promise to replace with a new one or make the corresponding payment if any of your products suffered from a manufacturing defect within 14 days of delivery. In this case, all the costs of returning the product and sending the new or repaired product are paid by The Zen Tea Co.
The consumer must inform us of the lack of conformity of the product within 14 days of delivery through an email to hello@thezentea.co.uk that you want to return a product. In this way, we will organize the return in the most suitable way. In the event that the problem of said product is not under warranty, it will be the consumer who pays the possible additional expenses arising from said return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale/discounted items or gift cards. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: hello@thezentea.co.uk
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